You are hereFinally... A Do Not Call List

Finally... A Do Not Call List

By smithdm3 - Posted on 30 September 2008

Canada's Do Not Call List in Action
So I was finally able to sign up for Canada's brand new 'Do Not Call List'. The list is administered by Bell, and takes nothing really to sign up. You simply enter your phone number and click submit. Not too much to do really.

Direct marketing folks now must subscribe to a list provided by Bell at what I would say aren't low rates. Lowest is $0.50 per number, full subscriptions for all area codes is $11,280/yr, single area codes is $615 with monthly rates for each being $1,125 and $55 respectively.

The program allows specific callers to be exempt from the list, as listed on the CRTC faq: Registered charities are still allowed to call for donations, and certain other organizations-such as companies conducting polls or surveys, political parties, and newspapers looking for subscriptions-can also continue to contact you. As well, if you’ve done business with a company in the last 18 months, that company is considered to have a relationship with you and is allowed to call. After 18 months the company must stop calling if you’re on the National DNCL, unless you give permission otherwise.

You can still specifically ask exempted organizations to put you on their own do not call list and they must respect your wishes.

Anyway, if you haven't signed up... do so here :)

Thanks for the reminder Dave. Problem right now is that the site is swamped and I can't get on it. One thing you didn't address in this post is penalties for calling even if you are on the list? How do you report someone, etc?

I love that I can finally sign up for the do not call list ... I waited up last night and did it at midnight (well I was up and remembered)! I'm not sure why but my new home phone number gets aleast 5 calls a day and without call display I would be even more annoyed with it than I am already! I also heard on CBC that there is a website where they will email the additional exempted organizations for you to get you on their do not call lists. I am now on both sites! It'll take a while to get all the calls to stop but atleast I have some hope now.

Excerpted from the brochure/faq I linked to before:

New legislation gives the Canadian Radio-television Telecommunications Commission (CRTC) the power to assign penalties of up to $1,500 per infraction for individuals and $15,000 for corporations that do not follow the National DNCL rules.

If you do receive calls from organizations you shouldn't, or any sort of telemarketing call outside of the accepted hours (9:00 a.m. and 9:30 p.m. on weekdays and between 10:00 a.m. and 6:00 p.m. on weekends) you can lodge a complaint at or by calling 1-866-580-DNCL (3625). Keep this excerpt in mind: One important detail: don’t hang up if you get an unwanted call! To make a complaint you need to provide the name of the organization that called you OR the number where that organization can be reached, the date of the call and your own number. By law, telemarketers must give you their name and number. After you make your complaint, an investigator will follow up and determine if the rules have been broken.

I worked on this file when I was working for the Realtors. I personally think the list is a good idea, but probably won't make much difference in practice (but we signed up yesterday anyway).

The list of exemptions is enormous and covers the most annoying of telemarketers... polling firms can still call you, political parties can still call you, newspaper subscription salespeople can still call you, charities can still call you. The criminals with the recorded calls are extremely difficult for law enforcement to track -- they certainly won't be consulting the list.

So who's left after you account for those folks? Anyone you've had a contract with in the past 18 months can also call you under the DNCL (so, in my case, it won't stop those annoying Bell and Rogers calls).

Each telemarketer must maintain their own Do Not Call List, and I think this is going to be the key. If you ask to be put on the list and they persist, you can report them. I think I'm going to keep a log of every DNCL I ask to be put on, so I have evidence to report when calls persist. The more people who report these repeat offenders, the more likely these calls will cease. That said, polling companies are not required to keep their own DNCL because they aren't asking you to buy goods or services.

Also, telemarketers don't need to start consulting the list until the end of October, so don't expect any changes right away!

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