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Tony Graham Toyota


By smithdm3 - Posted on 11 June 2003

Edit: Okay, so I didn't write the letter, and am going to give Tony another shot.

Grrrr...

Alright, so I'm fed up to _here_ with these guys.

First, I take my car in for routine maintenance to Tony Graham Toyota. While dropping it off I tell the service guy that I've experienced some sluggishness with my Corolla, notably in 1st gear and typically when it's cold. They say, "alright, we'll road test it and see". They call me later that evening and tell me that the clutch is worn and I have to have it replaced. I was extremely shocked by this, my car is only 3 years old and has a total of 80,000km (a large number of which are highway driving - therefor shouldn't have any real contribution to clutch wear) on it! I told them I'd think about it... after all, I didn't want to jump at paying the $1,000 or so they said it'd cost.

So I bring my car back home to Belleville and let my brother (who is apprenticing as a mechanic) take a look at it. After driving it for a half hour he tells me there is absolutely no way it is the clutch. Now, in Tony Graham's defence, he said he didn't ever feel any of the sluggishness that night. He did however agree to take it into work (Canadian Tire in Picton) the next day and look at it. So he took it in and experienced the sensation I had been talking about. He then proceeded to diagnose that it was likely the engine misfiring, maybe because of some bad plugs, or plug wires or something of that ilk. Anyway, I needed my car for the weekend and he figured it'd be alright to drive so away I went.

I then got about 20km outside of Belleville when my "Check Engine" light came on. Boy... was I mad. I drove it straight to Midway Toyota in Belleville, and they hooked it up to the computer. Bad Airflow Meter said the little handheld machine. They didn't have the part in stock, but said that it was likely the cause of my problems and that they'd order it and replace it first thing Monday for me. So the problem I had (which has been solved now...) cost me $320 to repair rather than the $1,000 that Tony Graham suggested that still wouldn't have fixed it! Grrr..

Anyway, so I had also discovered that after taking my car in for the service appointment at Tony Graham that my passenger seatbelt wouldn't lock anymore. So when I finally got around to booking an appointment to get it repaired (under warranty thankfully) this week they scheduled me for a Monday overnight appointment. I brought my car in and as I was dropping it off they informed me that they might not have the part in stock. I was flabbergasted, I told them exactly what it was (the buckle portion of the front passenger side seatbelt) and they had booked an appointment without having a part? Anyway, I trusted at that time that the service guy was just being cautious and that the lady who'd booked my appointment knew that they had it in stock. Sure enough, they called me at 8pm that night to let me know that they would have to order the part in and that when I picked up my car the next morning there would be nothing changed. Okay - so now I'm even more mad at them... Finally, they told me that the part should be in on Wednesday or Thursday and that they'd call me when they knew. Okay, the Belleville guys were able to get a part on one business days notice (ordered friday before noon, delivered for monday morning), and these guys can't give me a hard date? Regardless, they still haven't called me and it's 5pm on Wednesday...

Seriously, once this seatbelt business is done, I'll never be going back to Tony Graham. And I'd recommend you not go there either.

Hopefully, you and Google will get your revenge...

Exactly what I am hoping... I'm going to send them an email to point out that I'm doing this too... Grrr...

Update: They've finally got the part in a week later, and have scheduled to have it installed on Wednesday evening. Here is to keeping fingers crossed...

>>My suggestion would be to write out an RFP

Has anyone had success with this? I tried it 2 years ago with no luck. Took the details from the "sticker" and emailed 3 dealers in the Eastern Ontario area. No replies. I'm told that there is an "agreement" that no one wants to get into a bidding war. Everyone wants you to take the time and get "trapped" with an onsite sales rep.

I dunno... a friend of mine recently did so with his Accura TSX and got what he believed to be a good deal from a dealer north of Toronto. I guess his net was cast a little further than yours.

I've had both good and bad service from Tony Graham. What I've noticed though is that they are as good as any other place I've tried.

I now make it a policy to never repair something upon first diagnosis, but wait for the second time someone comments on the same thing. I also regularly rotate the garage I take my car to in order to get objective second opinions. This has worked out well for me in several instances.

Overall, I love my Toyota but am dissatisfied with the dealers in Ottawa.

I'm going to buy a minivan from Tony Graham in Ottawa, do you guys recommend go through this dealer or advice someone else. I don't like to buy frustration and disappointment along with my car.

I didn't purchase my car at Tony Graham, I purchased it in Belleville. My suggestion would be to write out an RFP to send to 4-5 Toyota dealers in the Eastern Ontario area. They can all respond as to what deal they are willing to give you. Simply notify them that you've delivered the RFP to a number of dealers, and give them a reasonable date to reply by.

Had a similar situation with my air. Kingston Toyota diagnosed it and the bill was going to be 1500. Took it to Midway in Belleville, they came up with a totally different problem and fixed it and converted to updated refrigerant for under 500. Been using them ever since and have nothing but good things to say.

: pgraham@tonygraham.com
Received: Tuesday, May 25, 2010, 8:41 PM

I was in your showroom two saturdays ago dealing with an oriental guy who was more concerned about leaving than me showing a vehicle, iguess at 4pm i didnt fit in his plans, you were offering a 4 year 100k warantee on new 2010 yaris, i was offered 6700 for my 2007 toyota which i paid 13,500 two years ago at you dealereship . I offered my car and 10k, i thought toyotas kept their value, worse, two days later i see you selling a 2007 yaris car with the same mileage as mine for 11, 800 thats more 5000 difference for what i was offered my cars has 47,000kms and not one scatch thats , so obviously you dont want my business, which is fine, I will take my business elsewhere , I will be taking my business to mendez toyota, what is required to transfer my records there, i should have the rights to transfer there records and you will pay if you dont do so, no point giving you fuckers any of my maintencance, unless you have something you can do or want to do to keep my business which i doubt you will, just remember every fucking person i talk to about a toyota your name will come up and will cost you i promise in more ways than you will ever know, my name is john gregoire, my phone number is 613-725-1861, I have a 2007 yaris. this has made me mad enough to consider returning to gm or ford or jeep its what we canadians should be doing anyway
I have made a request to get the dealer maintenance records of my 2007 toyota yaris transfered to another toyota dealrership but the dealer in this case will not do so I feel they may be hiding and accident or a total lack of maintenance on the vehicle how to i make them comply, how do i get the vehicle inspected for prior accident.

--- On Sat, 5/29/10, john gregoire wrote:

From: john gregoire
Subject: Fw:my 2007 yaris purchased at your dealership
To: pgraham@tonygraham.com
Received: Saturday, May 29, 2010, 7:56 PM

--- On Thu, 5/27/10, john gregoire wrote:

You have not responded to my request to have the maintenance records sent to mendez toyota, you know when i bouhgt this vehicle it was one year old, but it seemed that it had been repainted and im seing flicks or spots of rust all over the doors so im wondering if you sold me an accidented car or a car with a paint deffects or a shody paint job to cover the accident, you need to respond why would you not agree to tranfer the maintenance records, perhaps no maintencance was done on this car in the year before i bought it , ive heard of this with daily rentals, please respond or i will send this complaint to the caa and the ottawa citiezen
From: john gregoire
Subject: Fw:
To: pgraham@tonygraham.com
Received: Thursday, May 27, 2010, 8:38 PM

--- On Tue, 5/25/10, john gregoire wrote:

From: john gregoire
Subject:
To: pgraham@tonygraham.com
Received: Tuesday, May 25, 2010, 8:41 PM

I was in your showroom two saturdays ago dealing with an oriental guy who was more concerned about leaving than me showing a vehicle, iguess at 4pm i didnt fit in his plans, you were offering a 4 year 100k warantee on new 2010 yaris, i was offered 6700 for my 2007 toyota which i paid 13,500 two years ago at you dealereship . I offered my car and 10k, i thought toyotas kept their value, worse, two days later i see you selling a 2007 yaris car with the same mileage as mine for 11, 800 thats more 5000 difference for what i was offered my cars has 47,000kms and not one scatch thats , so obviously you dont want my business, which is fine, I will take my business elsewhere , I will be taking my business to mendez toyota, what is required to transfer my records there, i should have the rights to transfer there records and you will pay if you dont do so, no point giving you fuckers any of my maintencance, unless you have something you can do or want to do to keep my business which i doubt you will, just remember every fucking person i talk to about a toyota your name will come up and will cost you i promise in more ways than you will ever know, my name is john gregoire, my phone number is 613-725-1861, I have a 2007 yaris. this has made me mad enough to consider returning to gm or ford or jeep its what we canadians should be doing anyway

Hey can you forward this to others so that they dont get ripped off at this place

The reason they didn't respond to you is because maintenance records are kept within Toyota records, (that is oil, maint, filters) and can be easily accessed by any Toyota dealership with your vin number. So, Mendes technically already has them. Good luck with Mendes though, their service department is corrupt, uneducated and rude. Their service manager doesn't know his left from his right, and the mechanics are alcoholics. Enjoy that.

Been into their dealership a few times and find their sales people are arrogant and clueless. This is not a good start. Comments from people I know who have bought there are variable. Personally I would not buy from these folks.

I been dealing with Tony Graham Nissan, got a brand new Nissan from another out of town dealership but been going to Tony for maintenance. I pointed out some warranty issues at the beginning with suspension and steering and apparently they fixed everything with simple wheel balancing and was told to keep an eye on it. Well it was good for a while but the problem came back and I refer it to them, so their reply to everything is "sorry this is not covered under warranty". My suggestion is that be a pain in the ass right from the beginning atleast you'll be satisfied if they fix it or not at the end.

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I dunno... a friend of mine recently did so with his Accura TSX and got what he believed to be a good deal from a dealer north of Toronto. I guess his net was cast a little further than yours. xraider

I'm going to buy a minivan from Tony Graham in Ottawa, do you guys recommend go through this dealer or advice someone else. I don't like to buy frustration and disappointment along with my car.

When it comes to price settlement, Tony Graham is a pain in the butt. They are not as flexible as Bell-Air Lexus Toyota. So, you can test drive the van at a Toyota dealer near your residence/work and settle the price at Bell-Air Lexus Toyota after the negotiation with Tony Graham fails. But be warned that Tony Graham sales may threaten you that they will not service your van if you don't buy from them. If so, send a complaint letter to Toyota headquarter.

go anywhere eslse but tony graham

Hey, I test drove at Tony Graham and ended up at Bel-air for the final purchase for a Lexus too. Sadly my last attempt with Bel-Air turned sour for a 2010 Tundra, seems after signing a contract to lease and leaving a deposit, they got back to me a week later wanting an extra $3000 on top of the signed deal??? Toyota after 2 months has done nothing about it either. Total lack of respect for a past customer (2009 RX 350) and just an overall lousy way to treat a potential customer.

Thanks for sharing this incident of yours with us, many a time we get wrong service, thanks for creating awareness about it.

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