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Tony Graham Toyota
Edit: Okay, so I didn't write the letter, and am going to give Tony another shot.
Alright, so I'm fed up to _here_ with these guys.
First, I take my car in for routine maintenance to Tony Graham Toyota. While dropping it off I tell the service guy that I've experienced some sluggishness with my Corolla, notably in 1st gear and typically when it's cold. They say, "alright, we'll road test it and see". They call me later that evening and tell me that the clutch is worn and I have to have it replaced. I was extremely shocked by this, my car is only 3 years old and has a total of 80,000km (a large number of which are highway driving - therefor shouldn't have any real contribution to clutch wear) on it! I told them I'd think about it... after all, I didn't want to jump at paying the $1,000 or so they said it'd cost.
So I bring my car back home to Belleville and let my brother (who is apprenticing as a mechanic) take a look at it. After driving it for a half hour he tells me there is absolutely no way it is the clutch. Now, in Tony Graham's defence, he said he didn't ever feel any of the sluggishness that night. He did however agree to take it into work (Canadian Tire in Picton) the next day and look at it. So he took it in and experienced the sensation I had been talking about. He then proceeded to diagnose that it was likely the engine misfiring, maybe because of some bad plugs, or plug wires or something of that ilk. Anyway, I needed my car for the weekend and he figured it'd be alright to drive so away I went.
I then got about 20km outside of Belleville when my "Check Engine" light came on. Boy... was I mad. I drove it straight to Midway Toyota in Belleville, and they hooked it up to the computer. Bad Airflow Meter said the little handheld machine. They didn't have the part in stock, but said that it was likely the cause of my problems and that they'd order it and replace it first thing Monday for me. So the problem I had (which has been solved now...) cost me $320 to repair rather than the $1,000 that Tony Graham suggested that still wouldn't have fixed it! Grrr..
Anyway, so I had also discovered that after taking my car in for the service appointment at Tony Graham that my passenger seatbelt wouldn't lock anymore. So when I finally got around to booking an appointment to get it repaired (under warranty thankfully) this week they scheduled me for a Monday overnight appointment. I brought my car in and as I was dropping it off they informed me that they might not have the part in stock. I was flabbergasted, I told them exactly what it was (the buckle portion of the front passenger side seatbelt) and they had booked an appointment without having a part? Anyway, I trusted at that time that the service guy was just being cautious and that the lady who'd booked my appointment knew that they had it in stock. Sure enough, they called me at 8pm that night to let me know that they would have to order the part in and that when I picked up my car the next morning there would be nothing changed. Okay - so now I'm even more mad at them... Finally, they told me that the part should be in on Wednesday or Thursday and that they'd call me when they knew. Okay, the Belleville guys were able to get a part on one business days notice (ordered friday before noon, delivered for monday morning), and these guys can't give me a hard date? Regardless, they still haven't called me and it's 5pm on Wednesday...
Seriously, once this seatbelt business is done, I'll never be going back to Tony Graham. And I'd recommend you not go there either.